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This page is for the Classroom Showdown team.
Looking for help? Open My Games and choose Help & Support.
Go to My GamesSupport messages
Every message teachers have sent — through Help & Support in My Games and by email straight to support@. Each ticket shows the AI's triage and a suggested reply drafted from the knowledge base; nothing is sent automatically unless you switch auto-send on.
Every message here also lands in your inbox as a notification from support@classroomshowdown.com. Hit Reply on it from Gmail or your phone and the answer goes to the teacher from support@ — never your personal address — and appears on this thread automatically. Keep the SD-XXXXXXXX reference in the subject; replies without it are ignored.
Sent as plain text in the branded support shell, from support@classroomshowdown.com, with a case reference in the subject so their reply lands on this ticket.
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Scheduled jobs
These run on their own: renewal notices at 7 am Central (yearly plans, about 30 and about 5 days ahead) and the picture cleanup at 3 am Central. The buttons only check what is due — they never send or delete anything.